merchants

MERCHANTS

Documents for Download

Merchant Networks and EMV: Opportunities & Issues
This document provides insights into how chip migration impacts you, liability shift, migration strategy, staff training & opportunities.

Background Information
This document provides background information on chip technology and its implementation in Canada. Find out how the payment brands support this strategic decision and how it benefits you as a merchant. Please note that this information has been provided by the Program Management Office on behalf of the Chip Trial Steering Committee participants.

Definitions
This document provides definitions of frequently used words and phrases related to chip migration.
Please note that this information has been provided by the Program Management Office on behalf of the Chip Trial Steering Committee participants.

Guidelines for PIN Transactions
An overview of chip and PIN transaction guidelines, including topics such as inserting the cards to dealing with locked PINs.

EMV Certification Overview for Merchants
This document has been designed by Canadian Acquirers and Payment Brands in order to clarify the EMV device compliance process for merchants with integrated Point of Sale (POS) systems. Please note that this information has been provided by the Program Management Office on behalf of the Chip Trial Steering Committee participants.

EMV Chip Implementation Milestone Guidelines
This document has been designed by Canadian Acquirers and Payment Brands to provide merchants with integrated Point of Sale (POS) systems with information regarding key milestones involved in the implementation of an EMV compliant Point of Sale (POS) solution. Please note that this information has been provided by the Program Management Office on behalf of the Chip Trial Steering Committee participants.

Merchant FAQs
A list of frequently asked questions related to merchants.

Best EMV Practices for Merchants
The Merchant Strategic Leadership team has put together a presentation for retailers first starting to plan for an EMV conversion.

Merchant Strategic Leadership Team Newsletter Q1 2010
Information on the Mandate, members, accomplishments to Date and focus for 2010.

Increased Security

• When you accept chip cards, you gain a great deal of safety advantages:
  • Chip cards are more difficult to counterfeit, leading to a reduction in fraud.
  • The use of a PIN provides an additional security feature for lost or stolen cards.
  • Fewer charge-backs benefit merchants.
  • Merchants who have chip terminals are not liable for the cost of card fraud as long as cashiers follow the directions indicated in terminal prompts and use the routine security practices of their establishment.
  • Replacing cash with chip cards reduces the risks that result from handling and storing currency.
  • Chip cards reduce the potential for errors and losses because they eliminate the need for paper reconciliation.
  • Transaction records for chip card payments are completely electronic.
  • Chip transactions don't rely on sales assistants to make difficult judgments about signature validation. All they have to do is follow the terminal prompts.

• American Express Chip Information
• Interac Association Chip Information
• MasterCard Canada Chip Information
• Visa Canada Chip Information
• EMV Co. Chip Information

A WORLD OF ADVANTAGES

Accepting chip cards means increased security, streamlined processing, and faster customer service. Here is a closer look at each of these benefits.

STREAMLINED PROCESSING

Chip cards can save you time and money by:
- Reducing paperwork, because there are fewer signed receipts to handle and store.
- Cutting down on exception handling, referrals, and charge-back processing.